Privacy Policy

Last Updated: October 26, 2023

Brand Name: ShipCorrect

Legal Name: M/S LineTech Web Solutions PVT LTD ("we," "us," or "our")

is dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our practices and policies regarding the collection, use, and disclosure of your personal data when utilizing our services through the domains shipcorrect.com and linetechwebsolutions.com. As a provider in the courier and logistics aggregation service industry, we recognize the significance of protecting your data. By engaging with our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide logistics, courier aggregation, marketplace connectivity, and SP-API integrations. This includes:

• Account information provided by users (name, email address, company name, contact details)
• Order information (order IDs, buyer name, shipping address, phone number, order items)
• Courier service details and tracking information
• Usage data, device identifiers, IP address, and browser metadata
• Amazon Selling Partner API (SP-API) data authorized by the seller

2. Amazon Selling Partner API (SP-API) Data Usage

ShipCorrect integrates with Amazon SP-API with explicit authorization from the seller. We access only the data required to deliver logistics functionality including:

• Order data for fulfillment and shipment creation
• Buyer shipping address for pickup and delivery
• Tracking information for shipment updates
• Inventory and product details necessary to generate shipping labels

Amazon Information is:

• Collected only after seller authorization
• Used exclusively to deliver ShipCorrect logistics and order-fulfillment features
• Encrypted in transit (TLS 1.2+) and at rest
• Never shared with unauthorized third parties
• Deleted or anonymized according to our data retention schedule

3. How We Use Your Information

Your information is used for the following purposes:

• Creating and managing shipments
• Assigning courier partners and generating labels
• Updating and tracking shipment status
• Providing customer support
• Improving platform performance and user experience
• Protecting the security and integrity of our services

4. Data Sharing & Third Parties

ShipCorrect shares Amazon Information only on a need-to-know basis with authorized partners: courier partners (Delhivery, Ecom Express, Xpressbees, DTDC, Shipyaari), cloud providers (Azure India, AWS Mumbai), communication providers (DoubleTick, Meta/WhatsApp Business, Exotel, SMS gateways). All transfers use encrypted channels.

We do not sell, rent, or share your personal information except where necessary to provide logistics services. Data may be shared with:

• Courier partners selected by the seller to fulfill shipments
• Payment processors for billing
• Cloud service providers used to host and secure our infrastructure

No Amazon Information is shared with any party not directly involved in providing fulfillment services.

5. Data Security

All Amazon Information is encrypted in transit (TLS 1.2+) and at rest (AES-256). Audit logs retained for 90 days. Incident response includes reporting incidents involving Amazon data to security@amazon.com.

We implement industry-standard security measures, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Role-Based Access Control (RBAC) with least-privilege enforcement
• Multi-Factor Authentication (MFA) for administrative accounts
• Regular security audits and vulnerability scanning
• Secure credential storage using encrypted secret management systems

6. Data Retention & Deletion

We retain data only for as long as required to provide our services or comply with legal obligations. Amazon Information is automatically deleted or anonymized after the retention period unless the seller requests earlier deletion.

You may request deletion of your data at any time by contacting us.

7. User Rights

You have the right to:

• Access the data we store about you
• Request corrections or updates
• Request deletion of your data
• Withdraw SP-API authorization from your Amazon Seller Account

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve functionality, analyze performance, and personalize user experience.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, technical, or business requirements. The updated version will always be posted here with a new “Last Updated” date.

Contact Us:

Email: operations@shipcorrect.com

Postal Address: 216 Neo Corporate Plaza, Ram Chandra Lane ext, Malad West, Mumbai 400064

www.shipcorrect.com

By using our services, you consent to the practices described in this Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.